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Beyond the Transaction: Customer Service Workshop
Beyond the Transaction: Transform Your Customer Service from Transactional to Relational
💼 A 3-Day Emotional Intelligence Workshop for Customer-Facing Teams
📅 4, 11, 18 September 2025 | 🕙 10:00 – 11:30
📍 3 Tiverton Road, Plumstead, Cape Town
💰 Cost: R2,250 per participant
👩🏫 Presented by Illse Jacobs & Andrea Grant
In collaboration with CAMEO Enterprise & Speak Strong Studio
With 40 years of combined experience in the tourism, education and training sectors, Andrea Grant and Illse Jacobs bring a dynamic blend of skills development and emotional intelligence training—tailored to boost service delivery and foster customer loyalty.
💡 Workshop Focus
Subject: Elevate Customer Experience with Our Expert-Led Workshop
In order to elevate your customer experience, we would like to offer your customer-facing teams the expertise to elevate your customer service from transactional to relational.
In line with your company’s business objectives to enhance customer service for your customer-facing teams, we offer specialised training and development solutions designed to transform service delivery from transactional to relational, empowering your staff to build lasting customer relationships and drive brand loyalty.
Andrea (SpeakStrong Studio) and I (Cameo Enterprise) are a powerhouse team equipped with a combined 40-year experience in the tourism, inter-personal communication and training sectors, using our wealth of knowledge to drive impactful skills development, empower communities, and elevate service excellence across the industry.
Join us for a dynamic 3-day interactive workshop designed to transform your staff’s customer service approach — from routine transactions to meaningful, relationship-driven experiences. Discover how emotional intelligence can elevate service excellence, boost customer satisfaction, and create lasting impressions.
🔹 Why Attend? 🔹
✔ Learn how to build deeper connections with customers
✔ Master emotionally intelligent communication
✔ Turn one-time buyers into loyal brand advocates
✔ Gain practical tools from experts with 40+ years in Tourism, Education & Training
💡 Don’t just serve — ENGAGE, CONNECT, and INSPIRE!
📞 Enquire Now
Illse: 083 402 7319
Andrea: 077 405 1667
🏦 Banking Details:
CAMEO ENTERPRISE
ABSA BANK
Account: 4113917825
🗓️ Note: Workshop dates and times can be tailored on request to suit your business needs.
